Friday, February 28, 2020

Common detection methodologies

Signature-Based Detection: A signature is a pattern that corresponds to a known threat, for example: a telnet attempt with root user. This method is very effective in detecting known threats but is not useful in detecting unknown threats. Nor is it effective against threats that use evasion techniques. This method is the simplest because it only compares the current activity with a list of signatures using string comparison operations.

Anomaly-Based Detection: consists in comparing definitions of what activity is considered normal against the observed events with the purpose of identifying important deviations. A system that uses this method has defined profiles that represent normal behavior for different things such as users, network connections or applications. Profiles are created by monitoring the characteristics during a certain period of time of normal activity. For example, the profile of a network can show that the bandwidth used by email traffic during business hours is 13%. The IDPS uses statistical methods to compare the characteristics of the current activity with threshold values ​​associated with the profile and alert the administrator when significant deviations are detected.

The greatest benefit of this method is that it can be very effective in detecting unknown threats. One of the most common problems presented by this method is that during the system training period, that is, the observation period used to generate the profile, it may include malicious activity and be incorporated into the profile as normal activity. This method produces a high number of false positives, a product of legitimate activity that departs significantly from the profiles.


Analysis of protocol states (Stateful Protocol Analysis): it is the process by which profiles of definitions generally accepted as legitimate activity for each protocol are compared against the observed events to identify deviations. Unlike anomaly-based detection, this method uses universal profiles, defined by third parties, that specify how they should be used and how different protocols should not be used. One of the main disadvantages of this method is that, given the complexity of the analysis, it is a method that makes intensive use of resources. Another major disadvantage lies in the inability to detect attacks that do not violate the characteristics of a generally acceptable behavior for a protocol,


Classification of IDPS:

Network-Based: They monitor network traffic, some segments or equipment in particular and analyze the activity to identify suspicious activity.

Wireless (Wireless): Monitor wireless networks to identify suspicious activity that involves wireless network protocols.

Network behavior analysis (NBA): Examines network traffic to identify intruders that generate unusual traffic, such as distribution of denial of service (DDoS), some forms of malware, and security policy violations.

Host-Based: Monitor the characteristics of a single host and the events that occur on it in search of suspicious activity.

Read More:    ids/ips

Thursday, February 27, 2020

IPS: Intruder Prevention System

IPS classification

IPS can be classified in different ways. On the one hand, depending on its method for detecting threats and on the other, based on the technology that implements them.

Classification according to the detection method:

IPS based on signatures or signatures: they have a database of “signatures”, in which known patterns of security attacks on a device or a network are reflected. This information adheres to the device that will perform the detection so that, through a match search, it can be established whether or not a possible attack exists and react accordingly.

IPS based on anomalies: also known as "profile" based, this functionality attempts to identify a different behavior that deviates from what, in some way, has been predefined as a "normal performance" of a device or a network. To ensure this behavior, a powerful statistical analysis of traffic indicators is used.

Policy-based IPS: Security policies are required to be declared very specifically. The IPS recognizes the traffic defined by the established profile, allowing or discarding data packets, so its way of acting occurs very similar to the operation of a firewall.

IPS based on Honey Pot detection: it works using equipment configured so that, at first glance, it appears to be vulnerable and interesting for an attack, so that when these occur, evidence of the way to act is left , which can subsequently implement security policies.

Classification according to its technology:

Host-based IPS Security: monitors the characteristics of a particular subscriber's network device, to detect activities within it. Among the features it monitors are: wired or wireless network traffic, system logs, user access, process execution and file modifications; the contingency actions launched also act only on the host on which it works. This type of IPS is frequently used in the protection of servers and devices with uninterrupted service applications.

Network-based IPS: With this technology, monitoring is carried out on traffic flowing through particular segments, and network, transport and application protocols are analyzed to identify suspicious activities. Its operation is characterized by real-time analysis of traffic data packets (wired or wireless), in search of patterns that may involve some type of attack. A recommended solution for the detection of intruders that come from unreliable networks is that the IPS system reside together with the firewall on the same device.


IDS vs. IPS: what's the difference?

Intrusion Detection Systems (IDS) analyze network traffic for signatures that correspond to known cyber attacks. Intrusion Prevention Systems (IPS) also analyze packets, but they can prevent these packets from being delivered based on the types of attacks detected - helping to stop the attack.


How Intrusion Detection Systems (IDS) and Intrusion Prevention Systems (IPS) work

Both are part of the network infrastructure and compare network packets to a database of cyber threats containing known signatures and flag all corresponding packets.

The main difference between them is that IDS is a monitoring system, while IPS is a control system.

IDS does not alter network packets in any way since IPS prevents the packet from being delivered based on its content, just as a firewall prevents traffic by IP address.

Intrusion Detection Systems (IDS): analyzes and monitors network traffic for signs indicating that attackers are using a known threat to infiltrate and steal network data. IDS systems compare current network activity to a known threat database to detect various types of behavior, such as security policy violations, malware, and port scans.
Intrusion Prevention Systems (IPS) Live in the same area of ​​the network as a firewall, between the outside world and the internal network. IPS proactively deny network traffic based on a security profile, if that packet represents a known security threat.

Many IDS / IPS vendors integrate newer IPS systems with firewalls to create UTM (Unified Threat Management) technology that combines the functionality of these two similar systems in a single unit. Some systems provide IDS and IPS functionality in the same unit.

The differences between IDS and IPS
Both read network packets and compare the content to a database of known threats. The main difference between them is what happens next. IDSs are detection and monitoring tools that do not act on their own. IPSs are control systems that accept or reject a package based on a set of rules.

IDS requires a human being, or another system, to analyze the results and determine what actions to take next, which can be a full-time job, depending on the amount of network traffic generated each day. The purpose of the IPS, on the other hand, is to take dangerous packages and stop them before they reach the target. It is more passive than an IDS, requiring only that the database be updated regularly with new threat data.

Monday, February 17, 2020

How Chatbots Can Help IT Helpdesk

In an attempt to address this assignment of the IT helpdesk expertise not being leveraged efficiently, several groups have deployed IT self-carrier portals for automation.

However, they arrive with their very own set of challenges:

Flaws in person experience (UX) and person interface (UI) across most of these portals has ended in low adoption rates

End users find it bothersome to must fill out the same information repeatedly, when creating an incident report

Checking ticket status also can be challenging because of inefficiencies in navigation

While some portals have correctly overcome problems related to statistics accessibility and workflows, they nonetheless haven’t been capable of set in movement a streamlined and collaborative method of ticket resolution

HOW TO IMPROVE SLA PERFORMANCE -CAN CHATBOTS BE THE ANSWER?

Forward-thinking corporations are an increasing number of turning to chatbots which will equip their IT helpdesk groups to perform with more efficiency, as well as provide employees with a true self-service option.

WHAT CAN CHATBOTS IMPROVE SLA PERFORMANCE:

Employees can have interaction with the Bot to resolve most of the not unusual issues with none intervention from Helpdesk staff, thereby efficaciously reducing the variety of tickets.

Bots can assist employees boost a price tag which then can be routed to the right agent or the bot can seamlessly handoff the conversation to an agent if there comes a point where it can’t help the consumer any more: maintaining worker experience.

Hard skills can get you the job, but soft skills will help you take it to the next level. Finding   help desk jobs 

Friday, February 14, 2020

Best helpdesk software of 2020: for ticketing and support

Helpdesk software has come to be an essential part of present day enterprise systems, no longer least for integrating with CRM answers to make certain true productiveness and efficiency inside a commercial enterprise. This is mainly as the bigger the enterprise and the larger the customer/purchaser base, the more critical it's miles to control them effectively.

Automation stays the key for commercial enterprise efficiency, specially for dealing with high volume communications, and helpdesk software program aims to assist manage the workload. Working with other product structures, which means that helpdesk software program isn't definitely a manner to receive and response to messages from customers, but can become part of a larger incorporated management technique that connects guide with income to better track advertising and marketing effectiveness.

However, finding the proper helpdesk software program for you may end up a challenge while there are now such a lot of different alternatives available. Ultimately, your very own commercial enterprise may have its own criteria, however no doubt problems consisting of features, quantity handling, integration options, and-of course-price will likely characteristic in there.

As we pass into 2020, we'll feature a number of the main helpdesk software structures of note, in conjunction with their features, pricing, and any other worries to consider.

Looking for an exciting career path? Enter help desk support jobs !

Thursday, February 13, 2020

Helpdesk for Companies

OPTIMIZED MANAGEMENT
Remote - To manipulate computer systems and remote users, the most economical solution is to surely manage them through a selected application, which lets in you to do the most.

Patches: It is important for all corporations to put in force an powerful security strategy. Patch management is one in all the maximum essential elements of a a hit security strategy.

Backup - We monitor your backup so as not to fail, and we may encompass computerized backup routines for 1 or 1000 terminals, 1 or a hundred servers, your corporation handiest determines the maximum time to go back the backup.

Security - Patch, firewall, virus, preventive signals are monitored and implemented so that your agency does no longer take risks.

Warranties - In times when the gadget has full-size warranties, we are able to manipulate each assure for a better cost / benefit

Licenses - What are your software program assets, which licenses are missing, which licenses have expired, we control all the licenses essential for your business.

MONITORING

Alerts - Email Server, net page, space and the whole thing else that may be monitored and offer alerts to our call center might be implemented, whether in terminals, servers, network or third party services.

Equipment Withdrawal - How do you intend to withdraw your system from the business enterprise? Before being bought or transferred, all device facts must be erased, keeping off safety problems.
Remote solutions - Through Alerts, our technicians receive warnings and solve issues regularly by implementing remotely.

Looking for an exciting career path? Enter it help desk job description

Wednesday, February 12, 2020

Best Help desk jobs 2020 Feb

Help Desk Technician: Typical obligations



Stage 3


  • Investigate and clear up the most tough and complex problems that other ranges of the help desk couldn't clear up
  • Analyze and detect traits in problem reports and preventive solutions.
  • Support different service employees in the analysis and determination of hardware and software program issues


Stage 2


  • Solve more complex troubles that require detailed know-how of the gadget and application; These issues have been escalated by Level 1
  • Decide if you want to create an errors or a work price tag for issues that require a go to to the user’s PC or workstation


Stage 1


  • Receive initial inquiries via phone or email, and accurate errors and issues with relatively easy hardware, software or network
  • Detect and scale difficult Level 2 support troubles
  • The call pastime is registered.
Hard skills can get you the job, but soft skills will help you take it to the next level. Finding   help desk jobs near me

Tuesday, February 11, 2020

Help Desk Tier 1 Specialist Salary



Help Desk Tier 1 

The Help Desk Tier 1 Specialist distinguishes, examines and settle ordinary specialized issues of low multifaceted nature. Offers assist to end clients for crucial PC, application, framework, gadget, get admission to and equipment issues. Being a Help Desk Tier 1 Specialist records, tracks, and screens the problem utilizing material frameworks and instruments. Reacts to phone, e mail and on line demands for specialized help. Furthermore, Help Desk Tier 1 Specialist may also organize with different companies or divisions to determine client troubles. May perform mystery key re-sets for customers. May require a partner's diploma or its proportionate. Regularly reviews to a director. Being a Help Desk Tier 1 Specialist has a mild comprehension of preferred parts of the activity. Works underneath the nearby route of senior staff in the utilitarian territory. May require 0-1 12 months of popular work understanding.


Help Desk level 1 Salary

What quantity does a Help Desk Tier 1 Specialist make within the United States? The regular Help Desk Tier 1 Specialist compensation in the United States is $44,460 as of December 26, 2019, but the range typically falls somewhere within the range of $39,720 and $49,820. Compensation reaches can change normally relying upon numerous widespread elements, such as instruction, accreditations, greater abilities, the quantity of years you have got spent in your calling. With more and more at the web, non-stop remuneration information than a few different site, Salary.Com causes making a decision your careful reimbursement target.

Friday, February 7, 2020

Senior Service Desk Engineer Job Description





Service desk description

As an senior function and is is a remarkable way to progress your profession and acquire leadership revel in. You can be act as a factor of escalation for the junior group individuals on your team. You could have the unique opportunity to paintings with current and high tech systems. You will be dealing with issues, responsibilities, and challenging projects. You will play a position in troubleshooting, constructing and keeping our growing, global IT footprint which is important to the company's success. You will have a hands-on position with big expediencies to contribute each technically and culturally.

What You Will Be Doing:


  • Be a factor of escalation for tickets, problems, and questions from the rest of the team.
  • Be capable of take care of duties and tasks autonomously without assist of others.
  • Troubleshoot, administrate, and guide the company's global technology infrastructure throughout Virginia, Texas, Oregon, California, Utah, Georgia, Canada, London, and India
  • Be answerable for the quality of work of corresponding team you are related with.
  • Act as a mentor and perform education for new crew members.
  • Work with various teams inside IT with a view to enforce their tasks successfully.
  • Act as a subject matter expert in a business provider hosted with the aid of our IT department.
  • Be able to manage and lead superior troubleshooting.

What You Need for this Position:


  • Associate diploma in Technology or an equal focus .
  • 3-four years related revel in with associated function
  • Extensive understanding with enterprise trendy platforms, which include Windows desktop (Windows 10) and Mac, Active Directory, Exchange, Office 365, Microsoft Teams, and
  • Excellent hassle solving and analytical competencies, the potential to seek out a hassle and discover a solution
  • Great crew work and conversation skills
  • Self-motivation and the ability to work underneath minimum supervision are a must
  • Great consumer service capabilities are essential

Thursday, February 6, 2020

What Does A Help Desk Technician Do?







Help desk technician process description


Help table technicians are instrumental to the smooth walking of any IT department, and they also provide a treasured service to customers and clients. Often the first port of name when there is a community issue, these skilled technicians have understanding in patron provider, in addition to problem-solving.

A help table technician has a varied role, which is focused on retaining technologies, presenting IT support, troubleshooting and identifying solutions.

Desk technicians can work in-residence or remotely on a freelance basis, and their day after day process can also change relying on the character of issues raised by personnel or customers. In-house personnel deal handiest with internal structures and network troubles that have an effect on and impact the workforce, while faraway workers may additionally address patron queries and troubles through phone, email or on-website visits.

Tuesday, February 4, 2020

Latest Help Desk jobs 2020


Information about Help Desk Positions

The Computer HelpDesk is comprised of 3 positions. A lab screen, assist work location expert, and assist work vicinity chief. The accompanying information general obligations for every position at the help work area. See below for more records on the first-class manner to show right into a HelpDesk employeee.



The HelpDesk Consultant wil :


Be the crucial reason of touch for understudy associated IT bolster problems.
Help understudies with organize associated equipment and programming issues (e.G., associating with the residence device or remote gadget).
Encourage and additionally oversee the restoration of understudy PCs.
Answer understudy calls and deliver technical support through telephone.


The HelpDesk Consultant can't :

Perform device fixes on PCs
Perform re-established order of running framework programming
Establishment and assist with a few other programming beside middle strengthened programming.


HelpDesk Manager

The help work location director is a complete time group of workers component that gives direct help to body of workers and team of workers yet additionally handles degree 2 understudy bolster troubles. The Manager will likewise draw upon the potential of the Network Administrator to recognize arrange troubles that understudies, body of workers or group of workers may experience. Practically all issues which might be heightened to the assistance work place supervisor are understood at this stage.

Monday, February 3, 2020

Service Desk Analyst Jobs 2020



Service Desk Analysts are IT experts who offer technical help for users of an organization. Analysts respond to inquiries, and they compare and resolve troubles regarding IT gadget and applications. They offer technical take care of any issue of the information structures unit, including system hardware, working structures, applications, and networks. Generally, they should be troubleshooting bent of mind and with proper communication to the stakeholders.



Service Desk Analysts additionally generate provision of requirements for customers in the self-carrier intranet, update necessities, and look up the position of requests.

In the IT branch of an organization, Service Desk Analysts have right to apply to the following workstation:


  • To change Calendar
  • Incident Tracking
  • Problem identification
  • Service Request
Find the latest Service desk job  Opportunity near you. New service desk job are posted every day. Find out what best fits your career Path.

Sunday, February 2, 2020

IT Help Desk Technician job description

Is it true that you are an accomplished IT Help Desk Technician ready to remove the issue from any specialized issue?

Patient and well disposed even with troublesome clients? Ready to share your propelled specialized information in the straightforward and reasonable manner?

At that point you are the ideal colleague we are searching for!



Help desk technician job description


  • Fill in as the principal contact with clients who need specialized help by means of the telephone or email 
  • Perform investigating utilizing distinctive demonstrative systems 
  • Investigate, analyze, and resolve specialized equipment and additionally programming issues
  • Give fast goals and superb client care 
  • Divert uncertain issues to the following degree of help work force 
  • Give required data on IT items or administrations 
  • Keep record of issues and their goals 
  • Catch up with clients 
  • Give criticism on procedures and make suggestions on zones to improve 
  • Keep up specialized documentation and administration index on establishment of programming, setup of equipment and issue investigating 
  • Propose enhancements for methodology 


IT Help Desk Technician prerequisites 

  • Past working experience as an IT Help Desk Technician for (x) year(s) 
  • BA in IT, Computer Science or comparative applicable field 
  • Inside and out information on PC frameworks and cell phones 
  • Hands on involvement in diagnosing and settling essential specialized issues 
  • Astounding correspondence and relational aptitudes 
  • Client oriented and patient