Stage 3
- Investigate and clear up the most tough and complex problems that other ranges of the help desk couldn't clear up
- Analyze and detect traits in problem reports and preventive solutions.
- Support different service employees in the analysis and determination of hardware and software program issues
Stage 2
- Solve more complex troubles that require detailed know-how of the gadget and application; These issues have been escalated by Level 1
- Decide if you want to create an errors or a work price tag for issues that require a go to to the user’s PC or workstation
Stage 1
- Receive initial inquiries via phone or email, and accurate errors and issues with relatively easy hardware, software or network
- Detect and scale difficult Level 2 support troubles
- The call pastime is registered.
Hard skills can get you the job, but soft skills will help you take it to the next level. Finding help desk jobs near me
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