Senior Service Desk Engineer Job Description

Service desk description

As an senior function and is is a remarkable way to progress your profession and acquire leadership revel in. You can be act as a factor of escalation for the junior group individuals on your team. You could have the unique opportunity to paintings with current and high tech systems. You will be dealing with issues, responsibilities, and challenging projects. You will play a position in troubleshooting, constructing and keeping our growing, global IT footprint which is important to the company's success. You will have a hands-on position with big expediencies to contribute each technically and culturally.

What You Will Be Doing:

• Be a factor of escalation for tickets, problems, and questions from the rest of the team.
• Be capable of take care of duties and tasks autonomously without assist of others.
• Troubleshoot, administrate, and guide the company's global technology infrastructure throughout Virginia, Texas, Oregon, California, Utah, Georgia, Canada, London, and India
• Be answerable for the quality of work of corresponding team you are related with.
• Act as a mentor and perform education for new crew members.
• Work with various teams inside IT with a view to enforce their tasks successfully.
• Act as a subject matter expert in a business provider hosted with the aid of our IT department.
• Be able to manage and lead superior troubleshooting.

What You Need for this Position:

• Associate diploma in Technology or an equal focus .
• 3-four years related revel in with associated function
• Extensive understanding with enterprise trendy platforms, which include Windows desktop (Windows 10) and Mac, Active Directory, Exchange, Office 365, Microsoft Teams, and
• Excellent hassle solving and analytical competencies, the potential to seek out a hassle and discover a solution
• Great crew work and conversation skills
• Self-motivation and the ability to work underneath minimum supervision are a must
• Great consumer service capabilities are essential