IT Help Desk Technician job description

Is it true that you are an accomplished IT Help Desk Technician ready to remove the issue from any specialized issue?

Patient and well disposed even with troublesome clients? Ready to share your propelled specialized information in the straightforward and reasonable manner?

At that point you are the ideal colleague we are searching for!

Help desk technician job description

• Fill in as the principal contact with clients who need specialized help by means of the telephone or email 
• Perform investigating utilizing distinctive demonstrative systems 
• Investigate, analyze, and resolve specialized equipment and additionally programming issues
• Give fast goals and superb client care 
• Divert uncertain issues to the following degree of help work force 
• Give required data on IT items or administrations 
• Keep record of issues and their goals 
• Catch up with clients 
• Give criticism on procedures and make suggestions on zones to improve 
• Keep up specialized documentation and administration index on establishment of programming, setup of equipment and issue investigating 
• Propose enhancements for methodology 

IT Help Desk Technician prerequisites 

• Past working experience as an IT Help Desk Technician for (x) year(s) 
• BA in IT, Computer Science or comparative applicable field 
• Inside and out information on PC frameworks and cell phones 
• Hands on involvement in diagnosing and settling essential specialized issues 
• Astounding correspondence and relational aptitudes 
• Client oriented and patient