Friday, February 28, 2020

Common detection methodologies

Signature-Based Detection: A signature is a pattern that corresponds to a known threat, for example: a telnet attempt with root user. This method is very effective in detecting known threats but is not useful in detecting unknown threats. Nor is it effective against threats that use evasion techniques. This method is the simplest because it only compares the current activity with a list of signatures using string comparison operations.

Anomaly-Based Detection: consists in comparing definitions of what activity is considered normal against the observed events with the purpose of identifying important deviations. A system that uses this method has defined profiles that represent normal behavior for different things such as users, network connections or applications. Profiles are created by monitoring the characteristics during a certain period of time of normal activity. For example, the profile of a network can show that the bandwidth used by email traffic during business hours is 13%. The IDPS uses statistical methods to compare the characteristics of the current activity with threshold values ​​associated with the profile and alert the administrator when significant deviations are detected.

The greatest benefit of this method is that it can be very effective in detecting unknown threats. One of the most common problems presented by this method is that during the system training period, that is, the observation period used to generate the profile, it may include malicious activity and be incorporated into the profile as normal activity. This method produces a high number of false positives, a product of legitimate activity that departs significantly from the profiles.


Analysis of protocol states (Stateful Protocol Analysis): it is the process by which profiles of definitions generally accepted as legitimate activity for each protocol are compared against the observed events to identify deviations. Unlike anomaly-based detection, this method uses universal profiles, defined by third parties, that specify how they should be used and how different protocols should not be used. One of the main disadvantages of this method is that, given the complexity of the analysis, it is a method that makes intensive use of resources. Another major disadvantage lies in the inability to detect attacks that do not violate the characteristics of a generally acceptable behavior for a protocol,


Classification of IDPS:

Network-Based: They monitor network traffic, some segments or equipment in particular and analyze the activity to identify suspicious activity.

Wireless (Wireless): Monitor wireless networks to identify suspicious activity that involves wireless network protocols.

Network behavior analysis (NBA): Examines network traffic to identify intruders that generate unusual traffic, such as distribution of denial of service (DDoS), some forms of malware, and security policy violations.

Host-Based: Monitor the characteristics of a single host and the events that occur on it in search of suspicious activity.

Read More:    ids/ips

Thursday, February 27, 2020

IPS: Intruder Prevention System

IPS classification

IPS can be classified in different ways. On the one hand, depending on its method for detecting threats and on the other, based on the technology that implements them.

Classification according to the detection method:

IPS based on signatures or signatures: they have a database of “signatures”, in which known patterns of security attacks on a device or a network are reflected. This information adheres to the device that will perform the detection so that, through a match search, it can be established whether or not a possible attack exists and react accordingly.

IPS based on anomalies: also known as "profile" based, this functionality attempts to identify a different behavior that deviates from what, in some way, has been predefined as a "normal performance" of a device or a network. To ensure this behavior, a powerful statistical analysis of traffic indicators is used.

Policy-based IPS: Security policies are required to be declared very specifically. The IPS recognizes the traffic defined by the established profile, allowing or discarding data packets, so its way of acting occurs very similar to the operation of a firewall.

IPS based on Honey Pot detection: it works using equipment configured so that, at first glance, it appears to be vulnerable and interesting for an attack, so that when these occur, evidence of the way to act is left , which can subsequently implement security policies.

Classification according to its technology:

Host-based IPS Security: monitors the characteristics of a particular subscriber's network device, to detect activities within it. Among the features it monitors are: wired or wireless network traffic, system logs, user access, process execution and file modifications; the contingency actions launched also act only on the host on which it works. This type of IPS is frequently used in the protection of servers and devices with uninterrupted service applications.

Network-based IPS: With this technology, monitoring is carried out on traffic flowing through particular segments, and network, transport and application protocols are analyzed to identify suspicious activities. Its operation is characterized by real-time analysis of traffic data packets (wired or wireless), in search of patterns that may involve some type of attack. A recommended solution for the detection of intruders that come from unreliable networks is that the IPS system reside together with the firewall on the same device.


IDS vs. IPS: what's the difference?

Intrusion Detection Systems (IDS) analyze network traffic for signatures that correspond to known cyber attacks. Intrusion Prevention Systems (IPS) also analyze packets, but they can prevent these packets from being delivered based on the types of attacks detected - helping to stop the attack.


How Intrusion Detection Systems (IDS) and Intrusion Prevention Systems (IPS) work

Both are part of the network infrastructure and compare network packets to a database of cyber threats containing known signatures and flag all corresponding packets.

The main difference between them is that IDS is a monitoring system, while IPS is a control system.

IDS does not alter network packets in any way since IPS prevents the packet from being delivered based on its content, just as a firewall prevents traffic by IP address.

Intrusion Detection Systems (IDS): analyzes and monitors network traffic for signs indicating that attackers are using a known threat to infiltrate and steal network data. IDS systems compare current network activity to a known threat database to detect various types of behavior, such as security policy violations, malware, and port scans.
Intrusion Prevention Systems (IPS) Live in the same area of ​​the network as a firewall, between the outside world and the internal network. IPS proactively deny network traffic based on a security profile, if that packet represents a known security threat.

Many IDS / IPS vendors integrate newer IPS systems with firewalls to create UTM (Unified Threat Management) technology that combines the functionality of these two similar systems in a single unit. Some systems provide IDS and IPS functionality in the same unit.

The differences between IDS and IPS
Both read network packets and compare the content to a database of known threats. The main difference between them is what happens next. IDSs are detection and monitoring tools that do not act on their own. IPSs are control systems that accept or reject a package based on a set of rules.

IDS requires a human being, or another system, to analyze the results and determine what actions to take next, which can be a full-time job, depending on the amount of network traffic generated each day. The purpose of the IPS, on the other hand, is to take dangerous packages and stop them before they reach the target. It is more passive than an IDS, requiring only that the database be updated regularly with new threat data.

Monday, February 17, 2020

How Chatbots Can Help IT Helpdesk

In an attempt to address this assignment of the IT helpdesk expertise not being leveraged efficiently, several groups have deployed IT self-carrier portals for automation.

However, they arrive with their very own set of challenges:

Flaws in person experience (UX) and person interface (UI) across most of these portals has ended in low adoption rates

End users find it bothersome to must fill out the same information repeatedly, when creating an incident report

Checking ticket status also can be challenging because of inefficiencies in navigation

While some portals have correctly overcome problems related to statistics accessibility and workflows, they nonetheless haven’t been capable of set in movement a streamlined and collaborative method of ticket resolution

HOW TO IMPROVE SLA PERFORMANCE -CAN CHATBOTS BE THE ANSWER?

Forward-thinking corporations are an increasing number of turning to chatbots which will equip their IT helpdesk groups to perform with more efficiency, as well as provide employees with a true self-service option.

WHAT CAN CHATBOTS IMPROVE SLA PERFORMANCE:

Employees can have interaction with the Bot to resolve most of the not unusual issues with none intervention from Helpdesk staff, thereby efficaciously reducing the variety of tickets.

Bots can assist employees boost a price tag which then can be routed to the right agent or the bot can seamlessly handoff the conversation to an agent if there comes a point where it can’t help the consumer any more: maintaining worker experience.

Hard skills can get you the job, but soft skills will help you take it to the next level. Finding   help desk jobs 

Friday, February 14, 2020

Best helpdesk software of 2020: for ticketing and support

Helpdesk software has come to be an essential part of present day enterprise systems, no longer least for integrating with CRM answers to make certain true productiveness and efficiency inside a commercial enterprise. This is mainly as the bigger the enterprise and the larger the customer/purchaser base, the more critical it's miles to control them effectively.

Automation stays the key for commercial enterprise efficiency, specially for dealing with high volume communications, and helpdesk software program aims to assist manage the workload. Working with other product structures, which means that helpdesk software program isn't definitely a manner to receive and response to messages from customers, but can become part of a larger incorporated management technique that connects guide with income to better track advertising and marketing effectiveness.

However, finding the proper helpdesk software program for you may end up a challenge while there are now such a lot of different alternatives available. Ultimately, your very own commercial enterprise may have its own criteria, however no doubt problems consisting of features, quantity handling, integration options, and-of course-price will likely characteristic in there.

As we pass into 2020, we'll feature a number of the main helpdesk software structures of note, in conjunction with their features, pricing, and any other worries to consider.

Looking for an exciting career path? Enter help desk support jobs !

Thursday, February 13, 2020

Helpdesk for Companies

OPTIMIZED MANAGEMENT
Remote - To manipulate computer systems and remote users, the most economical solution is to surely manage them through a selected application, which lets in you to do the most.

Patches: It is important for all corporations to put in force an powerful security strategy. Patch management is one in all the maximum essential elements of a a hit security strategy.

Backup - We monitor your backup so as not to fail, and we may encompass computerized backup routines for 1 or 1000 terminals, 1 or a hundred servers, your corporation handiest determines the maximum time to go back the backup.

Security - Patch, firewall, virus, preventive signals are monitored and implemented so that your agency does no longer take risks.

Warranties - In times when the gadget has full-size warranties, we are able to manipulate each assure for a better cost / benefit

Licenses - What are your software program assets, which licenses are missing, which licenses have expired, we control all the licenses essential for your business.

MONITORING

Alerts - Email Server, net page, space and the whole thing else that may be monitored and offer alerts to our call center might be implemented, whether in terminals, servers, network or third party services.

Equipment Withdrawal - How do you intend to withdraw your system from the business enterprise? Before being bought or transferred, all device facts must be erased, keeping off safety problems.
Remote solutions - Through Alerts, our technicians receive warnings and solve issues regularly by implementing remotely.

Looking for an exciting career path? Enter it help desk job description

Wednesday, February 12, 2020

Best Help desk jobs 2020 Feb

Help Desk Technician: Typical obligations



Stage 3


  • Investigate and clear up the most tough and complex problems that other ranges of the help desk couldn't clear up
  • Analyze and detect traits in problem reports and preventive solutions.
  • Support different service employees in the analysis and determination of hardware and software program issues


Stage 2


  • Solve more complex troubles that require detailed know-how of the gadget and application; These issues have been escalated by Level 1
  • Decide if you want to create an errors or a work price tag for issues that require a go to to the user’s PC or workstation


Stage 1


  • Receive initial inquiries via phone or email, and accurate errors and issues with relatively easy hardware, software or network
  • Detect and scale difficult Level 2 support troubles
  • The call pastime is registered.
Hard skills can get you the job, but soft skills will help you take it to the next level. Finding   help desk jobs near me